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Delivery & Shipment Policy
Effective Date: March 29, 2025
Store Name: Wingspan LLC
Website: https://www.gotwingspan.com
Contact: support@gotwingspan.com
Order Processing Times
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Processing time includes order verification, quality checks, and packaging. You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by region:
|
Region |
Estimated Delivery Time |
Shipping Method |
|---|---|---|
|
United States |
3–7 business days |
Standard or Expedited (varies) |
|
Canada |
7–14 business days |
International Standard |
|
International |
10–20 business days |
International Economy or Express |
Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or high-volume periods.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive an email with a tracking number and carrier details. You can use this information to monitor the status of your shipment.
Shipping Restrictions
-
We do not ship to P.O. Boxes or APO/FPO addresses.
-
Some products may not be eligible for international shipping.
-
Duties and taxes for international shipments are the responsibility of the customer.
Lost or Delayed Packages
Wingspan LLC is not liable for packages lost or delayed in transit. If your order is marked as delivered but you haven’t received it:
-
Verify the shipping address used at checkout.
-
Check with household members, neighbors, or building managers.
-
Contact the shipping carrier with your tracking number.
If the issue remains unresolved, please email us at support@gotwingspan.com and we’ll do our best to assist you.
Address Errors
Please ensure your shipping address is complete and accurate before placing your order. Wingspan LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Policy Updates
We reserve the right to update this Delivery & Shipment Policy at any time. Changes will be posted on this page and are effective immediately upon posting.
For further assistance, contact:
Wingspan LLC
📧 support@gotwingspan.com
