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Refund Policy

 

Effective Date: March 29, 2025

Store Name: Wingspan LLC

Website: https://www.gotwingspan.com

Contact: support@gotwingspan.com

 

Overview

At Wingspan, we strive to ensure our customers are satisfied with their purchases. Our refund policy is designed to be transparent, fair, and aligned with our core values of service and quality. Please read below for our policies regarding returns, refunds, and exchanges.

 

Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return:

  • The item must be unused, unopened, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Certain items, such as digital products or final sale items, are non-returnable.

To initiate a return, please email us at support@gotwingspan.com with your order details.

 

Refunds

Once your return is received and inspected:

  • We will notify you via email that we have received your returned item.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.

Note: Shipping fees are non-refundable.

 

Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item for the same product, email us at support@gotwingspan.com with details and a photo of the issue.

 

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank. Processing times vary.

  4. If you’ve done all of this and still have not received your refund, contact us at support@gotwingspan.com.

 

Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been fulfilled or shipped. To cancel an order, contact us immediately at support@gotwingspan.com.

 

Policy Modifications

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and continued use of our site constitutes acceptance of the updated policy.

For further questions or to begin a return, please contact:


Wingspan LLC

📧 support@gotwingspan.com

🌐 https://www.gotwingspan.com