Privacy Policy
Privacy Policy
WINGSPAN LLC
Effective March 29, 2025
This Privacy Policy applies to your interaction and communication with Wingspan LLC (“Wingspan,” “we,” or “us”), including, without limitation, in person, by phone, through mail or email, or through any online or mobile site, application, or social media account that we own and control, including without limitation, the website located at https://www.gotwingspan.com (collectively, “Sites”). This Privacy Policy is intended to help you clearly and easily understand:
• Who is collecting your information;
• What information is being collected;
• How your information is collected;
• How your information will be used, processed, and shared;
• Any personal information rights and how you can control your information; and
• How long your information will be retained.
By visiting or using the Sites, you are (a) accepting this Privacy Policy, our Terms of Service, and all other policies or notices posted on the Sites; and (b) providing freely-given, specific, informed, and unambiguous consent to our collection and use of your information as described in this Privacy Policy – including consenting to your information being transferred to and stored and processed in the United States.
1. What Information Is Collected and How
We collect both personal and usage information:
Personal Information – includes your name, email address, postal address, phone number, or other identifiers when you:
• Create an account
• Contact us
• Purchase or subscribe to our products or services
• Sign up for news or promotions
Automatically Collected Information:
• Usage & Log Information – interactions with the site, IP addresses, pages visited, browser types, timestamps
• Device Information – including operating systems, device types, and referring URLs
• Cookies & Tracking Technologies – see “Cookies and Other Technologies” for more
• Location Information – for security, troubleshooting, and analytics
• Social Media Interactions – profile data or interactions with our content
Information You Provide to Us:
• Comments or reviews
• Contact forms
• Account registration data
• Other information submitted via the Sites
Third-Party Information:
We may receive information from partners or platforms you interact with. This policy does not apply to data collected by third parties.
We do not collect sensitive data categories as defined under the EU GDPR (e.g., racial/ethnic origin, religious beliefs, health data).
2. How We Use and Process Your Information
We process information under your consent or to fulfill contractual/legal obligations. Uses include:
• Operating and improving the Sites and services
• Authenticating users
• Diagnosing technical issues
• Providing customer support
• Fulfilling orders and managing transactions
• Legal and regulatory compliance
• Personalizing content
• Preventing fraud or abuse
• Analyzing site performance and usage
• Marketing and promotional communications (you may opt-out)
• Any purpose disclosed at time of collection
3. Payments and E-Commerce
Wingspan LLC may use third-party services such as Shopify to process e-commerce transactions. If you complete a purchase via our Sites:
• Your payment details are securely processed via Shopify or other authorized processors.
• Credit card data is encrypted and tokenized in compliance with PCI-DSS standards.
• We do not store full payment card numbers on our servers.
See Shopify’s Privacy Policy for more on their practices.
4. Sharing Your Information
We may share your information:
|
With Whom |
Purpose |
|---|---|
|
Vendors & Service Providers |
Payment processing, hosting, communications, analytics |
|
Affiliates & Subsidiaries |
Business operations and support |
|
Law Enforcement or Legal Process |
As required by applicable law |
|
In Business Transfers |
Mergers, acquisitions, or sale of assets |
|
With Your Consent |
As explicitly authorized by you |
We may also share aggregated, non-identifiable data for analytics or research.
5. Your Controls and Choices
You can:
|
Control |
How |
|---|---|
|
Opt-Out of Marketing |
Use unsubscribe links or contact us at support@gotwingspan.com |
|
Manage Cookies |
Adjust browser settings |
|
Review or Delete Info |
Email support@gotwingspan.com with your request |
We respond to verified privacy requests within 30 days.
6. Data Retention & Security
We retain personal data as long as necessary for legal, operational, or business purposes.
We protect your information using:
• Encryption (e.g., SSL, AES-256)
• Access controls
• Secure storage
While we follow industry standards, no system is 100% secure.
7. Children’s Privacy
Our Sites are not intended for children under 13. We do not knowingly collect their data. Contact us if you believe we have done so.
8. Third-Party Sites
We may link to third-party websites. This Privacy Policy does not apply to them. Review their policies before submitting information.
9. Cookies and Other Technologies
We use cookies and similar tools for:
• Authentication
• User experience
• Analytics
• Marketing
You may disable cookies in your browser, but some site features may not function properly.
10. California Privacy Rights
California residents may request:
• Disclosure of categories of personal data we share with third parties for marketing
• Opt-out of such sharing
To make such a request, email: support@gotwingspan.com
11. Terms of Service and Revisions
Please also review our Terms of Service.
We may update this Privacy Policy at any time. Changes are effective immediately upon posting.
12. Contact Information
For questions or privacy-related requests, contact:
Wingspan LLC – Privacy Officer
Email: support@gotwingspan.com
Website: https://www.gotwingspan.com